The Importance of Problem Descriptions in Industrial Electronic Repair

Maintenance departments frequently miss the problem description when sending Industrial Electronics out for repair. Even organizations that tag their broken devices don’t always force their specialists to write down a precise, complete description of the problem. When your machine is down, and production is halted, this does not appear to be a priority.

However, taking a few minutes to communicate the failure can be crucial. In the end, providing an accurate, complete problem description can help you save time and money while also ensuring a higher-quality industrial electronic repair. Let’s take a look at a handful more scenarios.


The first is a life-threatening condition. Your machine has stopped working. Your team has completed the investigation and discovered the breakdown is caused by a drive that controls the motors. You don’t have a spare, and a new campaign from the manufacturer will take 4-6 weeks to arrive. Your only choice is to send it to your repair shop and ask for it to be repaired quickly. You deliver it to them, and they begin troubleshooting, but all you’ve said so far is that it’s not functioning. Because there is no visible sign of failure, the technician must begin testing and troubleshooting each section of the equipment to determine the source of the problem.

It can take a lot of time. While this is going on, your company is losing money because you aren’t producing anything. Not to mention the fact that the Plant Manager is waiting for updates in your office. Suppose your repair vendor had been notified that the drive was not interacting with the motor’s feedback circuit. Therefore, the technician could have gone straight to that region, examining only those components and solving the problem within a short time and at a lower cost.

You’ve made a mistake.

The second case occurs far more frequently. The issue has been identified. One of the spares on your shelf is used to replace the failed device. Your production is rapidly restored, and everything appears to be for the time being. It happens a few times for a few months, and your spares are running low. You go to the pile of broken units and send them to be fixed. However, because you can’t recall the symptoms, the problem description says “Not Working.” Because they know they’ll have to spend more time determining and correcting the problem, your repair shop gets them and quotes you in the higher range of their repair costs.


Furthermore, when the area of failure is unknown, the risk of missing anything increases. Even thoroughly tested equipment may not identify sporadic issues such as machine duty stress. National Circuit is a North Carolina-based industrial electronic repair shop. We support industrial electronic repairs businesses of all sizes.

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